Effective Date: 3-15-2010
Last Updated: 3-15-2010
This Privacy Policy describes our privacy practices with respect to information we collect about our customers and visitors who (1) use, browse, shop at any of the Alarm Technology Solutions Website, (referred to collectively as “our Site”) to make purchases. If the privacy practices described in this Privacy Policy conflict or create a discrepancy with the terms of a private contractual agreement you have with Alarm Technology Solutions, such as the End User License Agreement, the private contractual terms will control.
Commitment to Privacy
As a security producer, Alarm Technology Solutions knows that you care about how your information is used and shared. We respect your right to privacy. Your ability to make informed choices about the use of your information is important to us. We want to make sure that you understand the type of information we collect about you, how it is used and the safeguards we use to protect it. This Privacy Policy explains our policy regarding the collection, use, disclosure and protection of personal information you share with us.
What Information Does Alarm Technology Solutions Collect?
The type of information that we collect and retain depends upon your interaction with our Site. Here is a short overview of the two main types of interactions.
1. Information You Give Us. We collect the personally identifiable information you provide to us on our Site, including your name, address, email address, telephone number, and if you pay by credit card, your account information when you:
- Create a user account, place an order, register a product (information we collect is necessary to complete the transaction and so that we can keep you informed about Alarm Technology Solutions products and services, such as your name, last name, e-mail address, and country).
- Requesting product support or other services (information we collect is necessary to, provide support and to respond to queries such as your name and address and information about your computer hardware, software (including your License Number), and the nature of the problem you are experiencing).
You have the final decision on whether to proceed with any activity that requests personal information. However, if you do not wish to provide information needed for a transaction, you may not be able to complete it.
2. Information Collected and Stored Automatically. When you interact with Alarm Technology Solutions we may maintain a record of the following types of information.
- Your Internet Protocol ("IP") address or other technical information such as a referring web site, if any, and the path you take through Alarm Technology Solutions Sites when you visit us online.
- The date and time, the internet address of the website from which you link directly to our website.
- The name of the file or the words you search, and the browser you use to access our website.
The information collected and stored automatically by our Site is used to measure the number of visitors to various sections of our Site and to identify system performance or for server issues. We also use this information to help us expand the coverage of our Site and to make our Site more useful. This information is not linked by us to personally identifiable information and we do not disclose this in a form that personally identifies you, except in cases where we must provide IP addresses to certain credit card processors in connection with the processing of your credit card transaction. You may want to contact your credit card provider with any questions regarding the transactional information they require.
Do We Use Cookies?
“Cookies” are small pieces of unique information, sent by a website, that are stored on your computer’s hard drive by your web browser. Cookies enable a website to tailor information presented to you based on your browsing preferences. Alarm Technology Solutions uses cookies to personalize your pages at our Site, when you seek service & support or to remember you when you register for products or services.
Alarm Technology Solutions may also use cookies to track your visit to our Site. While our web servers may automatically log your IP address, the type of information we collect pertains to how you navigate, browse and purchase on our Site. This information is not personally identifiable, and we do not correlate this information with your personal information.
If you do not want us to store this information or if you are using a public computer, the “Help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, rejecting cookies may affect your ability to use some of the products and/or services at our Site.
How Do We Use the Information We Collect?
The personal information we collect is generally used to process your requests and transactions, to provide you with high quality service, to tell you about opportunities we think will be of interest to you, to customize your experience on our Site and to understand your needs so that we may provide you with the most suitable products and services. For example, we may use your personal information to help us:
- Provide you with information about virus alerts, product upgrades, new products, services, research on future product ideas or improvements;
- Create content that is relevant to you;
- Provide you with special offers that may be of interest to you;
- Assist us in creating better, customized products and services to meet your needs;
- Allow you to purchase and download products, obtain access to services or otherwise engage in activities you select;
With Whom Do We Share Your Information?
Third Parties
Alarm Technology Solutions does not sell or rent your personally identifiable information to third parties. Under certain circumstances and from time to time, Alarm Technology Solutions may share your personally identifiable information with third parties as set forth below. In such circumstances, we provide only the information necessary to perform the function or to provide the service for which it has been shared. These third parties are required to keep the information confidential and are not permitted to use the personal information provided by us for any purpose, except as authorized by Alarm Technology Solutions.
Alarm Technology Solutions may share your information with third parties such as:
- Service Providers: We may share your personally identifiable information with trusted service providers who provide operational or other support services to our Customers or who perform certain functions on our behalf. Examples include providers who fulfill orders, ship products, process transactions (including credit card transactions), conduct research or statistical analysis or provide other marketing assistance. It may be necessary to share user personal information with these service providers in order to allow them to provide their services. You have the right not to provide the requested information, but in such case you may not be able to receive these services. Those service providers will be permitted to obtain only the personal information they need to deliver the service and we require that they keep the personal information of our customers secure and confidential and comply with the Act and all other applicable laws. We also require that these contractors use our customers' personal information only on behalf of AVG Technologies and do not disclose them to third parties or use them for any other purpose.
- Other Disclosures: We may share your personally identifiable information if we believe in good faith that such disclosure is: a) authorized by law or necessary to comply with a legal process; b) in response to legal claims; c) required to protect and defend the rights, property or legitimate interests of Alarm Technology Solutions (including the enforcement of our agreements); d) necessary to protect personal safety, property or other rights of Alarm Technology Solutions and its customers or employees; or e) an integral part of a sale of all or part of our business.
Consent
By providing us with your personal information when registering at our Site or when you obtain or use any of our products or services, you consent to the collection, use and disclosure by Alarm Technology Solutions of your personal information as provided in this Privacy Policy.
Your consent includes the retention of personal information that is collected through our Site, including your personal information that you submit through a registration process, for as long as you are registered at our Site or you are a user of Alarm Technology Solutions products and services, and for a reasonable time thereafter, unless and until you withdraw your consent.
Security
Alarm Technology Solutions is committed to maintaining the security of information under our control. We have taken security measures, consistent with industry practices, to protect your personal information. To try to prevent unauthorized access, maintain data accuracy and ensure correct use of information, we have put in place industry-accepted physical, technical and administrative practices to safeguard and secure the information we collect.
All information you provide to us is stored on our secure servers. Credit card information is transmitted using secure socket layer (SSL) encryption. We use industry-accepted encryption to enhance the security of data transmissions and have implemented commercially available technologies to guard against unauthorized access to any personal information that is stored electronically by Alarm Technology Solutions. We restrict access to personal information about you to those Alarm Technology Solutions employees who need to know the information for the purposes described in this Privacy Policy.
Unfortunately, no transmission of information over the internet can be guaranteed to be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of any information you transmit to our Site from your PC or the Internet Service Provider, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to ensure its security on our system and to try to prevent unauthorized access.
Links to Other Companies
Periodically, our Site may contain links to and from websites of our business partners, distributors, resellers, advertisers or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies which you should read before you submit any personal data to these websites. We disclaim any liability for the data processing activities of our business partners, distributors and resellers, all of which act as independent data processing controllers.
Children
We encourage parents to take an active interest in their children's use of the Internet. Our Site is not targeted to children younger than 13 years of age. Alarm Technology Solutions does not knowingly collect or store information of children younger than 13. Visitors who are under the age of 13 may use our Site only with the supervision and consent of a parent or guardian. None of the products or services available through Our Site may be purchased by anyone less than 18 years of age.
Changes of Privacy Policy
We reserve the right to change this Privacy Policy at any time. However, we will alert you that changes have been made by indicating at the top of the Privacy Policy the date it was last updated. If we ever make a material change to how we use the information you provide and the new uses are unrelated to uses we disclose in this Policy, we will communicate the changes in a prominent notice on our Site prior to its implementation and provide you the opportunity to change your marketing preferences to opt-out of such use. We will use information in accordance with the privacy policy under which the information was collected.